What You Need to Know Before You Hire a Pool Service Company

1. Are they a legitimate Business Entity?

• Do they have a Business license and location
• Do they pay sales tax on items that they sell
• Do they file taxes & claim the income that they receive from you or are they just a "Fly by Night" guy with a truck
• Do they have employees or use subcontractors

2. How long have they been in the Pool Business?

• Will they be around for any warranty issues
• Will you be able to find them next year
• Are they "learning" on the job or have they worked their way up with a companies program More years in the field will equal greater knowledge

3. Is this an Organization?

• Is there some one you can call besides the person in your back yard
• Do they have people who specialize within the company
• Do you have access to your account information
• Are they accessible when you need them
• How will they respond to possible issues
• Are Employees trained & supervised

4. Are they a Licensed Contractor in Arizona, what are their industry credentials?

• Under Arizona Law any Jobs or Contracts over $1000.00 require a licensed contractor not a handyman
• If unlicensed , this must be disclosed by law on any literature or signs of the individual or company
• Are they certified under Pool industry standards and SRP/APS calibration standards, variable speed
• pumps are now required for residential filter system replacements

5. Are they Insured for your protection?

• Always ask for a certificate of insurance (this is not their vehicle insurance card!)
• They should carry personal & property liability insurance or you are at risk if an accident or any damage occurs on your property
• Employees must have workers compensation insurance, it's the law

6. Your peace of mind, what is it worth?

• All legit businesses strive to be competitive in todays market, get at least 2 proposals for every contract, weekly pool maintenance should only be on a month to month..no "yearly contract"
• Check with your local Better Business Bureau
• Check with the Arizona Registrar of Contractors before signing or approving any major repairs.
• Ask for references, do an online search, talk to your neighbors.
• Do they know Maricopa County Health Department Regulations for pools & spas

7. They have the ability, skill, and knowledge to solve your pool problems?

• Most importantly, a little extra time in the decision making process will always increase the benefits and enjoyment of your pool or spa for years to come